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DiscoveryGC Admins · (This post was last modified: 09-06-2024, 10:54 PM by Tunicle.)

2016.11.30
Old-Admin notice for future admins
DUE TO THE SPECIFIC NATURE OF SHIP BALANCE CHANGES, IT IS FORBIDDEN TO RESTORE INACTIVITY-WIPED SHIPS BY THE ADMINISTRATION TEAM. If you are forced to restore -anything- from a backup due to other reasons not related to this thread, double-check the .fl file for the correct engine and powerplant.

Gheis Notice for Unlucky Souls: Gheis hasn't been active in a very long time. You can PM me, but I won't ever read it. You're best off to look to a current Server Administrator for help.

RESTORING YOUR LOST CHARACTERS IN THREE EASY STEPS

Freelancer is an old game. Unlike today's titles where all of your progress is kept server-side and your account information is accessible anywhere via a simple login feature, we are stuck with what limits the game places on us. If you do not manually back-up your account information from your PC, there is a huge chance that sooner or later you can lose access to your progress.

It happens. We understand. This is the thread that will help you in those rare cases. All you need to do is to follow three essential steps to restore your accounts in the case of character loss.

~The administration team

STEP 1
Provide us with all the necessary information

The premise is simple. If you accidentally deleted a character, it will be restored from the last server backup. If you lost access to your account, your existing ships will be given a /movechar command code and you will be able to transfer them to your new account manually. Before you can do that:

Code:
[b]Character Names:[/b] names go here

[b]Reason for Restoration:[/b] explain what happened

[b]New Character Name:[/b] give us the name of at least one character on your new account

Example

First of all, you will need to copy-paste the form above and fill in the needed information. We are looking for the names of your characters. In the case of multiple accounts, try to provide the names of at least one character per account.

Secondly, tell us what happened that lead to the loss of these characters. Use this line to also specify whether or not these characters are shared between you and other members, or are they your own personal ships.

The third part is simple - create a single character on your new account and provide us the name. This will be used for verification purposes as well as where you will have money transferred from one of your characters for you to use the /movechar command.

Notice: Characters that have been lost due to inactivity wipe (read: have not been logged for 6 months) will not be restored.
The administration team may decline your request for character restoration in certain cases, for example: if we cannot fully confirm that the characters belong to you.

STEP 2
Wait for your request to be processed

Have patience. Restoration and retrieval of characters is a manual process and will be done by a Server Administrator. You will receive a Private Message regarding your particular case and will be given either the codes to the characters which you can then use to move them with or the further instructions in order to do so.

In the cases where the restored characters are the only ones the player has, the temporary ship will have some credits transferred to it from the lost characters, in order to allow the player to execute the /movechar command.

STEP 3
Ensure you do not need to ever use this thread again

Restoring lost characters is bothersome for both the player who cannot enjoy the game and the admin who has to look through logs and manually set up everything in order to process the restoration request. It only makes sense that it would be easier for both sides not to have to deal it in the first place. As such, the third and final step is simple:

PLEASE BACK UP YOUR ACCOUNTS

You can do so by following these steps:

Step 1: Go to your Discovery Freelancer Launcher and click the My Accounts tab.

Step 2: Click the ''Import/Export'' button and then "Export All Accounts" to your Desktop.

Step 3: Place the exported XML file on your USB Thumb Drive, Phone, Email it to yourself or place it on your Google Drive account.

To IMPORT the accounts simply go back to Step 2 and use the "Import DSLauncher Accounts" option and select your file from whichever location you placed it in.

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